Privacy Policy

Here & Away respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with the Platform.

• Personal Information: Name, email, phone number, billing address, and information provided when booking, purchasing, or contacting us.
• Payment Information: Collected and processed securely by third-party payment providers. Here & Away does not store credit card details.

• Usage Data: Limited technical and usage information, such as IP address, device type, browser, pages visited, referrer information, general location data, and activity on the Platform, may be collected to understand aggregate site traffic, monitor performance, and improve the Platform.

• Cookies: We use cookies and similar technologies to support site functionality, improve performance, and understand aggregate traffic patterns. Consent banners are displayed where required by law.

We use information to:

• Operate and maintain the Platform.
• Facilitate communication between users and properties when enquiries are submitted.
• Facilitate bookings and purchases.
• Deliver perks when applicable.
• Personalize user experience.
• Send newsletters and promotional emails (opt-in only).
• Improve editorial and services.
• Comply with legal requirements.
• Analyze general usage trends, measure site performance, and improve user experience.

Here & Away does not sell user data. We may share information with:

• Properties and partners to facilitate enquiries, bookings, or requested services
• Third-party providers that help host, operate, secure, process payments for, fulfill, market, and analyze the Platform
• Legal authorities when required

Data is retained only as long as necessary for services, legal compliance, and dispute resolution.

We take reasonable measures to safeguard data but cannot guarantee absolute security.

Users may:

• Access, correct, or delete personal information.
• Opt out of newsletters at any time.
• If under GDPR or CCPA, exercise additional rights (portability, objection, restriction).

Requests may be made via info@here-away.com.

The Platform is not intended for children under 13. Data from children is not knowingly collected.

We may update this Privacy Policy at any time. Continued use of the Platform indicates acceptance of updated terms.